Frequently Asked Questions

Pick your favorite adventure, tap Book Now, and you're ready to roll — no stress, no calls needed! Simply browse our catalog, select your preferred date and time, and complete the booking with just a few clicks.

Of course! Travelers change plans — it's part of the journey. Head to My Trips to update your booking. You can modify dates, times, or even switch to a different activity based on availability.

We recommend booking at least 48 hours in advance for most activities. However, some popular tours and experiences may require earlier booking, especially during peak season (December to March).

All the easy ones — cards, mobile payments, and local bank transfers. We accept Visa, Mastercard, American Express, and popular digital wallets for your convenience.

Pretty quick! Usually within 5–7 working days, depending on your payment method. We process refund requests within 24 hours, and the rest depends on your bank or payment provider.

Absolutely! We use bank-level encryption and secure payment gateways to protect your financial information. Your data is never stored on our servers.

Instantly! You'll receive both an email and an in-app notification (because we know you love reassurance). This includes all the details you need for your adventure.

Absolutely! Our friendly local team is always happy to chat or guide you through your next move. Reach us via WhatsApp, phone, or email during business hours (9 AM - 6 PM, LK Time).

We've got your back! Our support team is available throughout your journey. You'll have emergency contact numbers and 24/7 WhatsApp support for urgent matters.

Each activity has specific requirements listed on its page, but generally: comfortable clothes, sunscreen, water bottle, camera, and your sense of adventure! We'll send you a detailed checklist after booking.

Many of our tours are family-friendly! Each activity page shows age restrictions and recommendations. We also offer special family packages for the ultimate Sri Lankan adventure.

Sri Lanka is beautiful year-round! December to March is perfect for the west and south coasts, while April to September is ideal for the east coast. We can help you plan based on your preferences!