LilyLanka logo

Support Center

Welcome to LilyLanka Support HQ β€” where every traveler finds their answer and a smile.

50K+
Happy Travelers
4.9/5
Customer Rating
< 2hrs
Response Time
24/7
Support Available

How Can We Help You Today?

Choose your adventure in getting support β€” we make problem-solving feel like a breeze!

Trip & Booking Help

Need assistance with your reservation? We're here to help!

Booking modifications
Date changes
Activity recommendations
Itinerary planning

Refunds & Payments

Quick and transparent payment support for all transactions

Fast refund processing
Payment issues
Invoice requests
Promo code help

Real Human Support

Chat with our friendly team (no bots, promise!)

24/7 emergency line
Live chat support
Video call assistance
Multilingual team

Local Insights

Get insider travel tips from Sri Lanka experts

Hidden gems
Cultural guidance
Best local food
Weather updates

What Travelers Say

Real experiences from real adventurers 🌟

"The support team helped me reorganize my entire trip when my flight was delayed. They were so understanding and quick!"

S
Sarah M.
πŸ‡ΊπŸ‡Έ USA

"Had a payment issue at 11 PM and got it resolved within 15 minutes. Exceptional service!"

J
James K.
πŸ‡¬πŸ‡§ UK

"The local insights they provided made our trip unforgettable. They know Sri Lanka like no one else!"

Y
Yuki T.
πŸ‡―πŸ‡΅ Japan

Your Peace of Mind Matters

If something feels off β€” tell us. If something feels awesome β€” tell us that too! We're always here, always listening, always ready to help.

Monday – Sunday | 9:00 AM – 6:00 PM (Sri Lanka Time)

Made with by travel lovers, for travel lovers